Refunds for instrumental and singing exams up to 31 July 2022
To support anyone affected by COVID restrictions, for all instrumental and singing exams in all countries, any absent candidate will automatically receive a full refund. This includes digital Performance Grade and ARSM exams where the candidate has been unable to record and upload their video.
You do not need to contact us to request a refund. However, it will help us if you can log in to your account and cancel the exam.
Please note this policy does not include Grade 1 to 5 online Music Theory exams.
- For exams at Public Venues, we will issue refunds within one month of the end of the exam session (not the exam date).
- For Private Visits we will issue refunds by the end of the month following the month of the visit date.
- For digital Performance Grades and ARSM diplomas we will issue refunds within one month of the end of the exam session (not the exam date).
- For Diploma exams we will issue refunds within one month of the end of the exam session.